Cancellation policy
Overview
You can cancel your PureSup subscription at any time, in three ways: through your online account portal, through the link in your subscription confirmation email, or by emailing our support team.
A PureSup subscription automatically sends your selected products on a recurring schedule. Each renewal order is charged to your saved payment method and shipped on the interval you chose at checkout. There are no long-term commitments or cancellation fees.
Subscription Intervals
Your delivery interval is shown clearly in your cart before you check out. Once you add a subscription product to your cart, the cart displays how often the product will be shipped and billed (for example, every 30 days).
Please review the interval in your cart before completing your purchase. By checking out with a subscription product, you agree to receive and be charged for recurring orders on the interval shown until you cancel.
How to Cancel Your Subscription
Choose whichever of the three options below is easiest for you. To stop your next renewal, cancel before that order is processed.
Option 1: Through Your Online Account Portal
- Log in to your account on the PureSup website.
- Click Subscriptions.
- Click Manage Subscription.
- Click Cancel Subscription and confirm.
Option 2: Through Your Subscription Confirmation Email
- Open the email you received when your subscription was created.
- Click the Manage Subscription button in the email.
- Click Cancel Subscription and confirm.
Option 3: Email Our Support Team
Email us at support@puresup.co and include either:
- Your order number, or
- The email address associated with your subscription or order.
Our team will cancel your subscription right away and reply to confirm.
Fulfilled Orders Cannot Be Cancelled
Once a subscription order has been fulfilled, that order cannot be cancelled. A fulfilled order is one that has already been processed, packed, or shipped.
Cancelling your subscription stops all future renewals, but it does not cancel or reverse an order that has already been fulfilled. To avoid receiving and being charged for your next shipment, cancel before that renewal order is processed.
Cancellation Confirmation
After your subscription is cancelled, you will receive a confirmation email. Your subscription status in your account portal will also show as cancelled. If you don't receive a confirmation, please contact us so we can verify the cancellation.
Changes to This Policy
PureSup may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
Questions about your subscription? Our team is here to help.
- Email: support@puresup.co
- Please include your order number or the email address on your subscription so we can help you faster.
Pre-Orders
Some PureSup products are available as pre-orders. A pre-order means the product is currently sold out and we are taking orders for the next batch.
Payment
Depending on the product, we may collect either full payment or a partial payment (deposit) at the time you place your pre-order. The payment required is shown at checkout.
Shipping Date
The expected ship date for each pre-order product is clearly stated on its product page. Your pre-order will ship once the next batch is ready.
Cancelling a Pre-Order
If you no longer want your pre-order, you may request a refund at any time before it ships. We will refund the amount you paid, whether that was a partial or full payment. To request a refund, email us at support@puresup.co with your order number or the email address associated with your order.
Once a pre-order has shipped, it can no longer be cancelled.